This is probably the best part about this alarm, that there is no need for a desktop PC to reach any advanced features and that you can configure it from anywhere. From arming the alarm from work (if you forgot to arm it before leaving), to disarming remotely if needed. App is extremely user friendly and very intuitive, so this is probably the best part. Very well organized and all Ring devices can be controlled from within the same app.
So far my experience with this system has been good. I am giving this product 5 stars because of the customer service experience I had when my alarm went off and the future potential I see for the whole Ring product line. However, I would like to see a couple things addressed. 1) The app needs to be easier to use, especially the cancel option, that cancel option should be there immediately and very easy to find. 2) With my old 42$ a month system I was able to control my lights, door lock and thermostat. Please please Mr. Siminoff, can we get this feature added to the system? I think adding in those features will take this from a very good low cost option to a GREAT overall option for security and home automation.
The other major part of the Ring Alarm kit is the 5.9 x 3.9 x 0.9-inch keypad, which can also be laid flat or hung on the wall. The keypad has 12 backlit number buttons, as well as three other buttons for quickly arming and disarming the system (though it's also possible to do so from the Ring app for iOS and Android). The buttons are plastic and easy to clean, and by default, they chime when pressed. I like that the keypad is handheld, but I still much prefer the rubberized remote keypad offered by SimpliSafe.
One of the chief concerns when buying a video doorbell is the video quality. The Nest Hello comes with a resolution of 1600 x 1200. That's lower than the Ring Pro (1920 x 1080), but Nest's camera also supports HDR, which we found helped when a visitor was shaded (when standing on a covered porch, for instance) and the background was brightly lit. Both cameras have a 160-degree field of view and infrared night vision.
After I installed the second Ring I noticed I was not able to connect as quickly and sometimes not at all to the doorbell. I watched a few YouTube videos for troubleshooting and BOOM! I found the issue (I can not fault Ring for this). My current doorbell transformer was only max 16V of power. I went and purchased a max 24V transformer and a plug-in WiFi extender (approximately $50 total for both). This solved the issue and we were able to connect to both doorbells with no problems. Since July of 2017, and the upgrades, we have had no issues. We had temperatures as low as -20 degrees Fahrenheit and they were still working.
If you are able to find your transformer you can inspect it and 95% of the time it will have the rating directly on the front side of the transformer where the wires come off. If the transformer says it is 10V it is not compatible. If the transformer says 16V or 24V then it is most likely compatible with the new nest hello doorbell. Below we show you what a non compatible transformer looks like and two options for compatible transformers if you end up replacing your existing doorbell transformer. You also need to check the amperage rating of the transformer, it is typically written as VA in the picture below it shows a transformer not compatible with ring doorbell pro that has only 10V (voltage) and 5VA (amperage rating). The Ring Doorbell pro requires 30VA of amperage for power, so you could potentially have a transformer that is 16V but does not provide enough amperage. Checking the amperage rating of the transformer you are using with the Ring Doorbell is important.
Sometimes you can't find your doorbell transformer, or it's inaccessible, or the engraving on the side of the transformer has worn off and there is no way inspect the transformer and determine how much voltage it is putting out. In those cases, go ahead and try and install the Ring Pro Doorbell, follow all of the instructions in the Ring app and the worst case scenario is that your Ring doesn't have enough power. Your Ring doorbell will indicate that it does not have enough power by either not working or once you install it you can go to the settings menu and check the "device health" tab and it will show you the amount of power the doorbell is receiving. . If our Ring Pro Doorbell does not have enough power you will need to upgrade your transformer to one of the two transformers we have recommended above or you can find them at the links below:
When I contacted customer service about this, they were friendly and helpful, but ultimately only gave me one extra month free trial, which has since expired and doesn't fix the problem. This is a product flaw. Be aware that if you want this to work properly, you're going to need to sign up for an ongoing subscription. To work as advertised, this is really a $200 doorbell with a $30 yearly subscription fee.