So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.
The Hampton Bay Wireless Battery Operated Doorbell Kit The Hampton Bay Wireless Battery Operated Doorbell Kit included 1 chime and 2 wireless push buttons. The Plug-in chime features a traditional Ding-Dong sound for the front entrance and a Ding for your back entrance. All Hampton Bay Wireless Push Buttons Door Bells and Alerts are compatible so you can ... More + Product Details Close
Ring Alarm doesn’t support smart lighting controls, door locks, thermostats, garage-door openers, or other common smart home products today, and there’s a very short list of supported third-party products. But it lacks nothing needed to support those and similar devices down the road. And in an interview with Ring Solutions president Mike Harris earlier this week, I learned that’s exactly what Ring intends to do.
Now, on paper, this doesn’t sound like a frustrating process. And in best-case scenarios, the app would load as quickly as what you see in my video at the top of this article. But oftentimes these ostensibly brief steps would take forever. Sometimes my phone would be in another room. Sometimes I couldn’t quickly get it out of my pocket, or I’d fumble with my unlock code. But worst of all, sometimes the video chat screen would take an eternity to load.
Arming the system Away starts a 60-second countdown, delaying the armed state to give you time to exit the home without tripping any of the sensors. Opening a protected door while the system is armed also triggers a 60-second countdown, this one is to give you time to reach the keypad to disarm the system. If a sensor installed on a window is tripped while the system is armed, the alarm will go off instantly. That’s sensible: No one should be entering or leaving the home through a window while the system is armed.
When I contacted customer service about this, they were friendly and helpful, but ultimately only gave me one extra month free trial, which has since expired and doesn't fix the problem. This is a product flaw. Be aware that if you want this to work properly, you're going to need to sign up for an ongoing subscription. To work as advertised, this is really a $200 doorbell with a $30 yearly subscription fee.
It’s worth noting that my Wi-Fi network is based on a Linksys 802.11ac router that’s connected to a Linksys Wi-Fi range extender located about 10 feet from the Ring doorbell (albeit separated by a thick exterior wall). I spent a significant amount of time with Ring’s operations director to fix connectivity problems in the early stages of testing, but even this wasn’t enough to solve all the performance issues. My Wi-Fi is dual-band, supporting both 2.4- and 5GHz, but Ring uses the 2.4GHz band via 802.11b/g/n support.
If you're set to Home and Armed and you trigger an entry sensor that's fitted anywhere but your front door, the base station will sound a piercingly loud 104-decibel alarm until you can get to the keypad, or to your phone to deactivate it. If you're Away, both the motion and the entry sensors will trigger the alarm — unless, again, the entry sensor is affixed to the front door, in which case it will start a 60-second countdown until you enter your PIN (you can adjust the timer as you need).
Put whole-home security in your hands with Ring Alarm. When the system is armed, it sends instant alerts to your phone and tablet whenever doors or windows are opened and when motion is detected at home, so you can monitor your property from anywhere. Ring Alarm is fully customizable and expands to fit any home or apartment. And with Ring Video Doorbells and Security Cameras, it lets you control your entire home security system from one simple app.
If your existing transformer is 16V or 24V and looks like either of the below with an amperage rating of at least 30VA, your existing transformer is compatible with the Ring Pro Doorbell. You can also click on the image below and it will take you too the two transformers we recommend for the Ring Pro Doorbell that we have tested that we know will work. If you have really long wiring runs or multiple doorbells you should get the 24V transformer. If your transformer runs are less than 60-80FT and you only have one doorbell the 16V transformer should be enough power. If you are unsure of your existing wiring length you should use the higher voltage 24V transformer for the Ring Pro Doorbell. Not all 24V transformers have a high enough amperage rating to provide enough power to the Ring Doorbell Pro some have a 24V voltage rating but only put out 10VA (amperage) which wont provide enough power to the ring pro doorbell. We have found a 24V transformer on amazon that puts out 40VA (amperage) and is compatible with the ring doorbell pro. Don't deviate and try to get a cheaper 24V option because the other options on amazon don't have enough voltage. Going with the 24V-40VA transformer option below will save you time and headaches down the road if you have a long run of wiring.
I set up the new system with ease. It Took about 45 minutes! I have to give props to Mr. Siminoff for adding in this 7 day training period which allowed me to learn the new equipment without the fear of having the authorities show up. Thank God someone is thinking outside the box. My last alarm system that was much more expensive and hardwired, came with no training at all and no grace period for learning. As a result, I set it off multiple times by mistake and actually got a fine from my town because the cops showed up to the false alarm. That said, this was a much better initial experience.
The keypad has 12 backlit buttons on the left-hand side and three in a circle on the right. You create a four-digit PIN during setup, which you’ll tap into the keypad when you arm and disarm the system (you can also do this from the Ring app, which is available for Android and iOS devices. It’s the same app used for Ring’s video doorbell and security cameras, although there’s currently little integration between the cameras and the security system.)
If you do have smart lights and want to control them with a contact sensor or motion detector, you will need to install separate ones in addition to Ring’s, which can make your front door look like it’s grown barnacles with all of the sensors installed. Another simple integration would be to set a smart thermostat to its away mode when the Alarm is set to away, and then switch it back to its home mode when the Alarm is disarmed, but that’s currently not possible either.
There is currently no support for controlling the system with voice commands, but it should come as no surprise that Ring is developing an Alexa skill. Once you can arm your security system using a voice command, you won’t want to do it any other way (disarming it that way is whole other question). Harris was slightly more circumspect about supporting Google Assistant. “We remain committed to being open to all of the different pieces that are important to our customers. We’ll continue to march down the path of trying to support everything we can.” I got a similar answer when I asked about support for Apple’s HomeKit technology: “We’ve given it a lot of time. Again, we remain focused on bringing HomeKit support across the product line, but it won’t be available at launch with the Alarm products specifically.”
Once your trial of ring video recording ends, you can no longer access past events without a paid subscription. That's not such a big deal until you realize what counts as a "recent event". If you don't press the button within about 5 seconds of getting a motion alert, you missed your shot and now it's a past event. Say the UPS guy comes, presses the doorbell and walks off immediately. Your phone properly notifies you that somebody is at your door, but you've got something in your hands, or your phone is in your pocket or any other distraction is going on that takes 5 seconds to finish. By the time you hit the notification banner and go into the app, it will take you to a screen that says you need a paid subscription to see past events. Earlier today I got a notification WHILE holding my phone, clicked it immediately, but the live video loaded slowly and by the time it did load, the "event" was considered done and it took me to the screen saying I needed to pay. I have no problem paying to record everything and be able to pull up events from hours, days or weeks ago, but needing to pay because 5 seconds went by and the app loaded slowly is a rip-off. This is a $200 item which replaces a $5 hardware store doorbell, and the ONE thing it's supposed to do (show you live video of rings or motion events at your door) doesn't work about half the time without paying extra. There needs to be about a 30 second window at minimum where you can see what's going on without having to pay extra.