The Ring Pro delivered very sharp 1080p video in testing. Daytime video was clean with rich colors, and night vision video was well lit with good contrast and remained sharp out to around 20 feet. There was noticeable barrel distortion around the edges, but people and objects appeared normal. Two-way audio was loud and clean, unlike the original Ring Doorbell which would become garbled on occasion.
In fact, some of my neighbors might testify to this. After Ring sent me the review unit, they also seeded some 20 of my neighbors with Rings of their own. The goal was to turn my neighborhood into something of a test bed for measuring how the doorbell can be deployed to reduce crime (or at least give homeowners more confidence in their own home security). Using the NextDoor social network, I asked neighbors for reviews.
On the plus side, the new Chime accessory mitigates some of Ring’s app friction. Even if your phone is in another room, or if you’ve turned its volume down, you can still hear that someone’s pressed your doorbell button. From there you can just go straight to your front door, and talk to your visitor in person. Just like they did in I Love Lucy and The Dick Van Dyke Show.
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Both systems offer exceptional protection and support, so the choice really comes down to your unique needs. For someone who wants their home to be fully automated and for their devices to talk to one another, Nest is the easy choice. While more expensive, the system offers excellent connectivity and added products like the Nest Tags and connected lock.
The other thing of note is its lack of smart home partners. Despite being owned by Amazon, Ring's system doesn't work with Alexa or any other major smart home platforms. If you want to arm and otherwise get the status of your home security system via voice commands, the Ring Alarm Security Kit isn't the right option for you. Ring does specify in its support section that it's working on these integrations for a future release.
Ring’s motion sensors and contact sensors are much more traditional than Nest’s, which cleverly combine the two into a single device that also adds a nightlight. Nest’s base station also combines the keypad with it and adds even more motion detection sensors – Ring’s separate base station and keypad approach is almost clumsy in comparison. But it is possible to add multiple keypads to the Ring system, so you can have one at each entry way or in your bedroom if that’s a more convenient place for it. The keypad can be placed flat on a table or mounted to the wall, and uses a simple MicroUSB cable for power. Its internal battery lasts between six and twelve months, according to Ring, so it’s possible to install it in a location that doesn’t have an accessible power outlet and just charge it occasionally.
One of the chief concerns when buying a video doorbell is the video quality. The Nest Hello comes with a resolution of 1600 x 1200. That's lower than the Ring Pro (1920 x 1080), but Nest's camera also supports HDR, which we found helped when a visitor was shaded (when standing on a covered porch, for instance) and the background was brightly lit. Both cameras have a 160-degree field of view and infrared night vision.
I set up the new system with ease. It Took about 45 minutes! I have to give props to Mr. Siminoff for adding in this 7 day training period which allowed me to learn the new equipment without the fear of having the authorities show up. Thank God someone is thinking outside the box. My last alarm system that was much more expensive and hardwired, came with no training at all and no grace period for learning. As a result, I set it off multiple times by mistake and actually got a fine from my town because the cops showed up to the false alarm. That said, this was a much better initial experience.
This works well. The install is easy. I have one very major complaint. The blurb on Amazon does not explain that you have to pay for a cloud subscription to store and retrieve the short videos of motion events. The promotional material and install instructions are structured such that you do not catch this ¨gotcha" until the unit is installed and you use it for a day or 2. There is no provision to store these videos locally on your own computer. I am giving this just one star because they are not up front about the need for a paid subscription and the lack of a local event video storage option.
Ring allows some of the best customization. As a result, it is very common for individuals to be able to pick and choose the features most important to them. You do not have to buy an entire package. Instead, check out this Ring product costs and price list. You can see the cost of each component of the Ring system, and you get to choose what works for your individual needs.
Once your trial of ring video recording ends, you can no longer access past events without a paid subscription. That's not such a big deal until you realize what counts as a "recent event". If you don't press the button within about 5 seconds of getting a motion alert, you missed your shot and now it's a past event. Say the UPS guy comes, presses the doorbell and walks off immediately. Your phone properly notifies you that somebody is at your door, but you've got something in your hands, or your phone is in your pocket or any other distraction is going on that takes 5 seconds to finish. By the time you hit the notification banner and go into the app, it will take you to a screen that says you need a paid subscription to see past events. Earlier today I got a notification WHILE holding my phone, clicked it immediately, but the live video loaded slowly and by the time it did load, the "event" was considered done and it took me to the screen saying I needed to pay. I have no problem paying to record everything and be able to pull up events from hours, days or weeks ago, but needing to pay because 5 seconds went by and the app loaded slowly is a rip-off. This is a $200 item which replaces a $5 hardware store doorbell, and the ONE thing it's supposed to do (show you live video of rings or motion events at your door) doesn't work about half the time without paying extra. There needs to be about a 30 second window at minimum where you can see what's going on without having to pay extra.