Unfortunately, there’s no video-on-demand (VOD) feature that lets you view the outside world whenever you want. Instead, you have to wait for someone to approach the door. VOD appears to be on many users’ wish lists, and Ring says it’s working on adding that feature. With VOD built-in, the doorbell would instantaneously turn into a full-featured security camera, so let’s hope we see this addition soon.
One of the chief concerns when buying a video doorbell is the video quality. The Nest Hello comes with a resolution of 1600 x 1200. That's lower than the Ring Pro (1920 x 1080), but Nest's camera also supports HDR, which we found helped when a visitor was shaded (when standing on a covered porch, for instance) and the background was brightly lit. Both cameras have a 160-degree field of view and infrared night vision.
When it's time to pair the keypad, the Ring app will have you create a four-digit PIN for arming and disarming the system. If you choose to have professional monitoring, you'll need to also come up with a verbal password to help identify you in case you have to talk to a dispatcher. As a reviewer — and a person who has tripped countless alarms in the last few months — I also appreciate that there's a seven-day trial period before professional monitoring becomes active, so you can take time to set up the system without worrying about false alarms. It also gives you time to register the alarm so that you do not incur any fees.
Despite this, we now pay the $3 a month required to save our online footage - when it captures. We're out of the return window due to our many attempts to fix the device through Ring support. If I could do it over, I'd be tempted to send it back and try another brand. Everything else in our house gets a killer signal, so why this device can't get a signal from our router that's only 15 feet away is beyond me.
Learn what doorbell transformers you can use that are compatible with the Ring Doorbell 2. We teach you what you need to know to identify the voltage of your existing doorbell transformer and what tools to use to upgrade your transformer to be compatible with the Ring Video Doorbell 2. The Ring Video Doorbell 2 can work on it’s internal batteries for up to 6 months or if you want to hardwire the Ring Doorbell you won’t need to change the batteries and it will make the Ring Video Doorbell 2 more reliable. To provide enough power for the Ring Doorbell 2 the transformer needs to supply between 16-24V AC to function properly. Depending on your existing doorbell setup you will need to upgrade to a 16V-30VA transformer or a 24V-40VA transformer for the Ring Doorbell 2. We cover everything you need to know to find the right transformer for your Ring Doorbell 2. www.onehoursmarthome.com
The other thing of note is its lack of smart home partners. Despite being owned by Amazon, Ring's system doesn't work with Alexa or any other major smart home platforms. If you want to arm and otherwise get the status of your home security system via voice commands, the Ring Alarm Security Kit isn't the right option for you. Ring does specify in its support section that it's working on these integrations for a future release.
Ring’s sensors operate on battery power, the keypad and base station come with AC adapters, and the Z-Wave range extender plugs directly into an AC outlet. All three of those components have battery backup, so the system will continue to operate in the event of a power outage. The base station connects to your home network via hardwired ethernet or Wi-Fi. A Ring Protect subscription activates an LTE module in the base station that will keep the system connected to the internet if your broadband connection goes down. You can even run the keypad on battery power full time if you choose, since most homes don’t have AC outlets right next to doors. An LED will tell you when the battery needs to be charged.
Rare for video doorbells, the Nest Hello has facial recognition and can send you a special alert when a friend or family member is at the door. The Hello also has 24/7 continuous recording, so you can watch what's happening throughout the day. This takes up a huge amount of bandwidth, however, so Nest recommends lowering the resolution of the stream if you plan to use it.
If you have signed up for 24/7 professional monitoring, you may need a permit to dispatch emergency services. After signing up for Ring Protect Plus, you’ll get an email from our dedicated Permits Team so you can have everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll walk you through every step to help you get your permit as quickly as possible.
Despite our internet running at 300mpbs or faster, our Ring struggles to pick up a solid signal from our router, which is no more than 15 feet from the RING. The several times I've contacted the Ring support team they've been very friendly. They even sent us a signal boosting Chime Pro for free to help with the signal problem. Unfortunately this only made the signal worse according to the support team.